The card above was sent to me by the nice people at Optus’s Social Media team – Julz in particular. As you can see this is no mass mail out.
In my books this card is bloody good customer service and is indicative of the way Optus engages with its customers more broadly. Tweets I have sent Julz and the team requesting assistance, during office hours, are typically responded to within 30 minutes. Though the good service also extends beyond the social media team. The call centre staff are some of the best I have dealt with. If the issue cannot be fixed in the first call the consultant tells you when they will be working next and commit to come back to you personally. That makes a big difference to me and ensures I don’t have to repeatedly talk the consultant through the issue.
Obviously Optus isn’t the only company that has excellent customer service or a social media contact team, but I thought this was pretty special. It certainly made me feel special.